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Hotel Booking Centre, where reservations are made simple while providing a cost-effective booking experience.
Expecting a refund due to a booking change or cancellation? The timing and method of your refund depend on your payment type.
We will process your refund and credit the card used for the booking within 24 hours. Your bank may take up to 7 days to post the credit to your account and up to 2 billing cycles to reflect it on your statement. If more than 7 days have passed without a refund, please contact your bank or card issuer for an update.
Certain bookings are non-refundable. Cancelling these bookings will not result in a refund. Additionally, the hotel or holiday rental may impose a cancellation fee.
For free cancellation or partially refundable bookings, refer to your confirmation email or voucher for details on cancellation costs.
Modifications to bookings, such as changing stay dates, guest names, or email addresses, are not permitted.
Upon cancelling a booking, you should receive a confirmation email. Please check your inbox and spam/junk folders.
You will receive a confirmation email once your booking is confirmed, typically within two minutes, though it may take longer. Check your spam/junk folders if it doesn’t appear. If you still haven’t received it, contact our Customer Service team.
Check your inbox and spam/junk folders first. If you have an account, look under the ‘Bookings’ section.
Maintaining an account protects your personal information and allows you to save payment options for future bookings. We use SSL (Secure Sockets Layer) for digital information security—look for https:// in your browser address bar. To prevent unauthorized card use, we verify the 3- or 4-digit identification number on every purchase.
Your payment confirmation is included in your confirmation email, which also offers an option to download a payment confirmation PDF.
Your card will be charged for the total booking price at the time of booking. More payment details can be found in your confirmation email.
Taxes and charges may be payable upon arrival depending on the property. This information will be provided before booking and included in your confirmation email. If no amount is stated, no additional payment should be required. If there is a discrepancy, show your voucher at the front desk. City tax/room taxes may need to be paid locally. If unresolved, contact the emergency number on your voucher or call our helpline at +447446233210.
Your confirmation email will indicate whether meals are included. Depending on the property, a meal plan may be added upon arrival by contacting the property directly 1-2 days before your stay.
Present your voucher to the Hotel Front Desk to resolve any discrepancies. If the issue persists, contact customer support using the information provided on your voucher or call our 24-hour number at +447446233210. You may need to provide proof of mismatched booking details and any additional charges incurred.
Please contact us via email or phone for direct assistance. We prioritize customer satisfaction and aim to respond promptly and accurately to your inquiries.
714 7th Ave
